Return & Replacement Policy
At Emerging Solutions, every laser printer, scanner, projector, and AV trolley sold is 100% brand-new, factory-sealed, and covered by official manufacturer warranties. We offer a transparent 7-Day Replacement Guarantee for items that arrive dead on arrival (DOA), defective, physically damaged during transit, or materially different from the product ordered.
How Our 7-Day Replacement Process Works
Report Within 7 Days
Contact our helpdesk or raise a ticket via your dashboard with order details, serial numbers, and photos/video.
Free Reverse Pickup
Shiprocket schedules a reverse pickup directly from your doorstep at zero logistics cost to you.
Technical Inspection
Our Gurugram technical team inspects the unit to verify serial matching and manufacturer defect confirmation.
Brand-New Replacement
A brand-new replacement unit is immediately dispatched with priority express tracking.
1Eligibility for 7-Day Replacement
You may request a 100% free replacement within 7 calendar days of delivery under the following conditions:
- Dead on Arrival (DOA): The equipment fails to power on, boots with persistent hardware error codes, or exhibits fundamental electrical failure on initial setup.
- Transit Damage: The outer chassis, projection lens, scanner glass, or paper tray arrives cracked, broken, or crushed during courier transport.
- Wrong Product Received: The model number, specification, or brand shipped does not match your invoice order details.
- Missing Factory Components: Factory-sealed box contents (power cord, USB cable, OEM starter toner/ink, installation brackets) are missing from the package.
2Conditions for Returning Hardware
To qualify for a replacement, returned items must comply with our physical return criteria:
3Non-Returnable Items & Consumables
In line with manufacturer hygiene, chemical sealing, and anti-counterfeit protocols, the following items cannot be returned or replaced once unsealed:
- Opened/Punctured Consumables: Ink bottles, toner cartridges, and printheads once the foil seal is broken or installed into printer carousels.
- Software & Digital Licenses: Software activation keys (OCR tools, GeM management utilities) once emailed or unsealed.
- Custom Fabricated Stands: Display mounts or floor trolleys built to custom non-standard dimensions upon specialized customer request.
4Refund Policy (If Replacement Unavailable)
Our policy is replacement-first. However, if the exact replacement product model is permanently discontinued, out of stock across all regional warehouses, or transit damaged beyond repair, a 100% full refund will be initiated:
- Refunds are credited directly back to the original prepaid payment channel (UPI, Credit/Debit Card, or Net Banking) via Razorpay.
- Processing turnaround is typically 5 to 7 business days depending on your issuing bank.
- A credit note adjusting GST billing will be issued and reflected in your account.
5Onsite Manufacturer Brand Warranty
Beyond the initial 7-day replacement window, your hardware is comprehensively safeguarded by the 1 to 3 Year Official Manufacturer Brand Warranty (as specified on the product page and GST invoice).
Official OEM service engineers (HP, Canon, Epson, BenQ, Panasonic, Brother) visit your business premises or home office for inspection, spare part replacement, and maintenance. Emerging Solutions provides full warranty liaison support to assist your team in logging expedited tickets.
6Order Cancellation Policy
You may cancel an order free of penalty anytime prior to carrier AWB generation and dispatch by contacting our desk at 098738 68111 or emailing sales.emergingsolutions@gmail.com. Once a shipment has been handed over to the courier partner, cancellations cannot be made in transit; the standard 7-day delivery & replacement process applies.
Need to Raise a Replacement Ticket?
Our support desk is ready to assist you. Have your Order Number (e.g. ORD-...) and equipment serial number ready: