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Frequently Asked Questions

Have questions about GST compliance, prepaid payments, 24-hour dispatch, or manufacturer warranties? Browse our comprehensive FAQ database below or search for specific keywords.

Shipping & Delivery

Learn about our 24-hr dispatch SLA, free shipping over ₹999, and courier partners.

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Return & Replacement

Transparent 7-day replacement guarantee, DOA guidelines, and reverse logistics.

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Privacy Policy

DPDP Act 2023 compliance, data retention protocols, and personal data protections.

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Frequently Asked Questions

Can I get a GST Tax Invoice with my company's GSTIN for Input Tax Credit (ITC)?

Do you support institutional, enterprise, or bulk RFQ orders?

Do I need an account to place an order?

Can I modify or cancel my order after placing it?

What payment methods do you accept?

Why do you not offer Cash on Delivery (COD)?

Is my payment information safe?

Money was debited from my bank account, but the order failed. What should I do?

How long does dispatch and delivery take?

What are the shipping charges?

How can I track my shipment?

What should I do if the parcel appears physically damaged upon delivery?

Are your products 100% genuine and brand new?

How does the warranty work and how do I claim it?

Are toner cartridges and ink bottles genuine OEM products?

What is your 7-Day Replacement Policy?

Which items are not eligible for return or replacement?

When and how are refunds processed if a replacement cannot be provided?

How do I initiate a replacement or return request?

Shipping & Delivery

Return & Replacement

Privacy Policy

Still have questions?

Frequently Asked Questions

Can I get a GST Tax Invoice with my company's GSTIN for Input Tax Credit (ITC)?

Do you support institutional, enterprise, or bulk RFQ orders?

Do I need an account to place an order?

Can I modify or cancel my order after placing it?

What payment methods do you accept?

Why do you not offer Cash on Delivery (COD)?

Is my payment information safe?

Money was debited from my bank account, but the order failed. What should I do?

How long does dispatch and delivery take?

What are the shipping charges?

How can I track my shipment?

What should I do if the parcel appears physically damaged upon delivery?

Are your products 100% genuine and brand new?

How does the warranty work and how do I claim it?

Are toner cartridges and ink bottles genuine OEM products?

What is your 7-Day Replacement Policy?

Which items are not eligible for return or replacement?

When and how are refunds processed if a replacement cannot be provided?

How do I initiate a replacement or return request?

Shipping & Delivery

Return & Replacement

Privacy Policy

Still have questions?